At Strongpair Shop, we want you to be fully satisfied with your purchase. If for any reason you are not, this Returns & Refunds Policy explains your options.
Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Undergarments & lingerie
- Socks
- Swimwear (if hygiene seal is broken)
- Sale & clearance items (marked as “Final Sale”)
Return Process
To initiate a return:
- Contact us at Strongpair9@gmail.com or call 0556808163.
- Provide your order number and reason for return.
- Our team will guide you through the return process, including the return address and courier options.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 5–10 business days to your original payment method.
- Shipping fees are non-refundable.
Exchanges
If you wish to exchange an item (e.g., for a different size or color), please follow the return process and place a new order once your refund is processed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover return shipping costs and ensure you receive a replacement or full refund.
Contact Us
For any questions about our Returns & Refunds Policy, reach us at:
Email: Strongpair9@gmail.com
Phone: 0556808163