Orders & Modifications
Q: Can I modify or cancel my order after placing it?
Yes. You can request a modification or cancellation of your order within 1 hour of placing it. After this time, we may already have begun processing or shipping your order, and changes might not be possible.
- Email our support team at Strongpair9@gmail.com
- Or call us directly at 0556808163
Our support hours are Monday to Saturday, 9:00 AM – 6:00 PM (GMT). We recommend contacting us as soon as possible.
Shipping
Q: How long does shipping take?
Orders within Ghana are typically delivered within 2–5 business days. International shipping times vary by location and may take between 7–15 business days. You will receive a tracking number once your order has shipped.
Q: Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times depend on your destination and will be calculated at checkout.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery, provided that items are unworn, unwashed, and in their original condition with tags attached. Some items such as undergarments, swimwear, and sale items are non-returnable for hygiene or clearance reasons.
Q: How do I start a return or exchange?
To initiate a return or exchange, contact us at Strongpair9@gmail.com with your order number and reason for return. Our team will provide you with the next steps.
Payments
Q: What payment methods do you accept?
We accept major debit/credit cards, mobile money (MTN, Vodafone, AirtelTigo), and secure online payments through our checkout system. International customers can pay via Visa, Mastercard, or other globally supported methods.
Products & Sizing
Q: How do I know which size to order?
Each product page includes a size chart to help you choose the right fit. If you are between sizes, we generally recommend sizing up for comfort.
Q: Will items that are out of stock be restocked?
Some popular items may be restocked, but availability is not guaranteed. You can sign up for restock notifications on the product page or follow us on social media for updates.
Support
Q: How can I contact customer support?
You can reach our support team via:
- Email: Strongpair9@gmail.com
- Phone/WhatsApp: 0556808163
- Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GMT)